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Service level agreement: Difference between revisions
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Thus, in a stroke, the [[SLA]] demonstrates the folly of [[outsourcing]]: an [[Survivor|employee]] may be expensive, truculent, workshy and in need of holidays and a pension, but (at least in theory) to get a decent job out of her you don’t need an [[SLA]]:<ref>This won’t stop [[middle management]] trying to impose one, of course.</ref> the better the job {{sex|she}} does, the better she’ll get paid. <ref>IN THEORY. OK, folks: I ''know'' it doesn’t really work like this (GOD KNOWS I know that) — since ''either side'' egregiously welches on that bargain — but the collective is often gripped with a madness a crowdish delusion that it is somehow different.</ref> | Thus, in a stroke, the [[SLA]] demonstrates the folly of [[outsourcing]]: an [[Survivor|employee]] may be expensive, truculent, workshy and in need of holidays and a pension, but (at least in theory) to get a decent job out of her you don’t need an [[SLA]]:<ref>This won’t stop [[middle management]] trying to impose one, of course.</ref> the better the job {{sex|she}} does, the better she’ll get paid. <ref>IN THEORY. OK, folks: I ''know'' it doesn’t really work like this (GOD KNOWS I know that) — since ''either side'' egregiously welches on that bargain — but the collective is often gripped with a madness a crowdish delusion that it is somehow different.</ref> | ||
But once you have outsourced the role to | But once you have outsourced the role to an [[agent]] for hire in the free market, that calculus, however delusional, ''changes''. For the ''worse''. | ||
Now, unless you are a fool, your starting assumption must be that ''a paid agent will do as little as he humanly can to comply with the most pedantically literal possible reading of your agreement''. To do a stroke more is economically irrational (so sayeth the Smiths, Friedmen and Hayeks of economic history). Your [[service provider]] has agreed a fixed fee for its services, it is his sole and constant interest to expend as few resources as are humanly possible to earn that fee. | Now, unless you are a fool, your starting assumption must be that ''a paid agent will do as little as he humanly can to comply with the most pedantically literal possible reading of your agreement''. To do a stroke more is economically irrational (so sayeth the Smiths, Friedmen and Hayeks of economic history). Your [[service provider]] has agreed a fixed fee for its services, it is his sole and constant interest to expend as few resources as are humanly possible to earn that fee. | ||