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Net promoter score: Difference between revisions
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{{image|Net Promoter Score|png|How to vote if you find NPS questionnaires tiring.}} | |||
}}Usually taking the form of a survey question along the lines “on a scale of 1-10, [[how likely are you to recommend us to a friend or colleague?]]” the [[net promoter score]] is a device, recognised by [[those who know]], to measure meaningful client loyalty, the likelihood of client referrals, recommendations, and the potential for repeat business. The aggregate data spinning off an “NPS” question is considered, by [[those who know]], as a good [[proxy]] for forecasting business grown and the health of one’s brand. | }}Usually taking the form of a survey question along the lines “on a scale of 1-10, [[how likely are you to recommend us to a friend or colleague?]]” the [[net promoter score]] is a device, recognised by [[those who know]], to measure meaningful client loyalty, the likelihood of client referrals, recommendations, and the potential for repeat business. The aggregate data spinning off an “NPS” question is considered, by [[those who know]], as a good [[proxy]] for forecasting business grown and the health of one’s brand. | ||