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: — {{author|Norbert Wiener}}, quoted by {{author|James Burke}}}} | : — {{author|Norbert Wiener}}, quoted by {{author|James Burke}}}} | ||
{{Quote|{{Innovation and the legal eagle}}}} | {{Quote|{{Innovation and the legal eagle}}}} | ||
{{d|Innovation|/ˌɪnəʊˈveɪʃən/|n|}} | |||
The practice of systematically identifying thoughtless, ineffective, formalistic and wasteful processes that have emerged in an organisation and, by surgical application of state-of-the-art technology, institutionalising them. | |||
===On journeys and outcomes=== | |||
Every story can be boiled down this: once upon a time there was a problem, and it got resolved. | Every story can be boiled down this: once upon a time there was a problem, and it got resolved. | ||