Service level agreement: Difference between revisions

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	{{a\|negotiation\|~~[[File:~~SLA.jpg~~\|450px\|center\|thumb~~\|A fifteen-year-old with a mop and a bucket, yesterday.]]}}A [[service level agreement]] (“fondly” known as an '''[[SLA]]''' — that is an ''[[ess-ell-aye]]'', not a “slah”) defines the level of “service” you expect from a [[vendor]], laying out the [[metric]]s by which the service is measured, and your remedies and [[Penalty clause\|penalties]] should agreed-on service levels not be achieved.		{{a\|negotiation\|{{image\|SLA\|jpg\|A fifteen-year-old with a mop and a bucket, yesterday.}}}}A [[service level agreement]] (“fondly” known as an '''[[SLA]]''' — that is an ''[[ess-ell-aye]]'', not a “slah”) defines the level of “service” you expect from a [[vendor]], laying out the [[metric]]s by which the service is measured, and your remedies and [[Penalty clause\|penalties]] should agreed-on service levels not be achieved.

	Conventional wisdom: ''It is a critical component of any [[vendor]] contract.''		Conventional wisdom: ''It is a critical component of any [[vendor]] contract.''