Net promoter score: Difference between revisions

It is hard to credit that information given under protest but still for free at the end of meaningless encounter with customer support can, when aggregated, tell the firm anything about how its customers regard it — surprise surprise, the theory behind the NPS questionnaire is based on pure, dumb [[correlation]] — and since the arithmetic behind the NPS calculation is elementary, there is a simple way to banish them from the common currency: consistently vote them ''down''. It is not a question of ''whether'' you recommend your favourite epoxy resin to your friends and family — why do you care whether they know that or not? — but whether you want to be bombarded with these stupid questionnaires. The simple answer is to vote ''no''.